Resume

Professional Resume

Mike Steben
Pittsfield, MA 01201
mike.steben@berkshirecomputers.com
www.berkshirecomputers.com

Career Summary

Highly skilled and self-motivated Systems Administrator with extensive experience in Windows 2008, 2003, Vista, XP, 2000, NT 4.0, Active Directory, Exchange 2007/2003, FirstClass, Linux, IBM RACF, desktop support, and 802.11 a/b/g wireless security. Demonstrates strong customer service skills by quickly and accurately identifying customer needs and by providing customer oriented technology solutions. Demonstrates strong leadership skills in work team environments.

Technical Skills

Windows Server 2000/2003/2008, Active Directory, Exchange 2003/2007, Live Communications Server 2005, FirstClass, TCP/IP, DNS, DHCP, WINS, CA Unicenter TNG, Norton Antivirus, eTrust, VB Script, CMD Script, Symantec Ghost, RACF, TSO, OS X, Linux, 802.11 a/b/g wireless security, extensive background in desktop hardware and software support.

February 2006 – Present
Owner/Operator – Berkshire Computers & Home Entertainment, Pittsfield, MA

  • Owner and operator of Berkshire Computers & Home Entertainment, a computer solutions provider with over 400 residential and small business clients.
  • Responsible for all aspects of technology support and problem resolution for residential and small business customers.
  • Demonstrates fiscal responsibility by effectively managing technology budgets for small businesses.
  • Provides project management solutions for small businesses.
  • Assists business customers with web marketing and e-commerce solutions by designing cost effective, search engine friendly websites.
  • Helps residential customers integrate disparate technology devices into a singe “digital hub.”
  • Provides unparalleled levels of customer satisfaction to all customers regardless of the size of their business or the extent of their needs.

October 2005 – June 2007
Systems Administrator – Canyon Ranch, Lenox, MA

  • Responsible for managing an Active Directory infrastructure that is utilized by five Canyon Ranch destination spas throughout the United States.
  • Reduced server hardware costs by consolidating physical servers into instances of VMware virtual machines.
  • Reduced support costs during Canyon Ranch’s migration from NT4 to Active Directory using VB Script and Group Policy to streamline the rollout process.
  • Created a desktop environment that was more manageable by consolidating multiple desktop images into a single “universal image” utilizing Symantec Ghost and Microsoft Sysprep.
  • Responsible for performance tuning/monitoring 10 centralized Citrix and Oracle application servers.
  • Responsible for managing a total of approximately 40 servers company wide.
  • Implemented ISA 2004 Server, eTrust 7 Server, and WSUS Server which provided an end to end security solution for the company.

June 2004 – October 2005
Security Administrator – Computer Sciences Corporation, Rensselaer, NY

  • Responsible for all aspects of Active Directory security.
  • Responsible for 802.11 a/b/g wireless security.
  • Prevented internal computer fraud by strengthening audit policies on computer systems.
  • Increased customer productivity by reducing downtime incurred due to computer viruses and other security related issues.
  • Reduced support costs by automating application deployment using Active Directory.
  • Implemented a locked down desktop environment for over 300 training and call center computers using Group Policy.
  • Automated large scale deployment of security patches.
  • Supported over 1000 Windows user accounts and over 9000 mainframe user accounts.
  • Proficient in Linux and Mainframe RACF security.

Feb 2002 – June 2004
Senior Desktop Support – Computer Sciences Corporation, Rensselaer, NY

  • Reduced costs by implementing methods to automate software installations.
  • Reduced costs by streamlining the desktop imaging process.
  • Provided Lotus Notes training to local staff.
  • Created and maintained documentation of technical procedures.
  • Received outstanding job performance award for 2002 – 2003.
  • Responsible for inventory of computer hardware and software licenses.
  • Supported desktop and laptop hardware and software.

August 1999 – Feb 2002
Desktop Support – Computer Sciences Corporation, Pittsfield, MA

  • Reduced cost by streamlining the desktop imaging process.
  • Created a documentation matrix that enabled local helpdesk to resolve over 80% of customer related computer issues at the tier 1 level.
  • Technical team lead for migration from Windows NT to Windows 2000.
  • Provided quality technical support to over 1000 customers at local facility.
  • Supported desktop and laptop hardware and software.
  • Responsible for inventory of computer hardware and software licenses.

Personal Interests

  • Piano performance and piano teaching.
  • Digital photography/videography.
  • Rollerblading, mountain biking, and other cross training activities.
  • Fly fishing, hiking, and all aspects of nature conservation.
  • Reading, and also attending lectures and music recitals.
  • Healthy cooking and general well being.

Education & Training

  • Berkshire Community College – Graduated 2008, A.S. Fine Arts Music.
  • Effective RACF Administration – The Henderson Group, May 2005.
  • Active Directory Health Check – Microsoft, March 2005.
  • CA Unicenter – Computer Associates, March 2004.
  • Windows 2000 Server – New Horizons, September 2002.
  • Lenox Memorial High School – Graduated 1996.